Refunds & Returns
We offer two types of pieces in the store — some are made to order, others are shipped directly from the studio.
Made-to-Order Prints
These prints are created one at a time for each order. Because of that, all sales are final.
If your item arrives damaged, defective, or clearly not as described:
- Email us at wisedometheartisan@gmail.com within 7 days of delivery
- Include your order number, a short note, and clear photos of the item and packaging
We’ll respond within 2–3 business days. If approved, we’ll issue a replacement or store credit within 7 business days.
Original Works (Shipped from the Studio)
These pieces are packaged and shipped with care, directly from the studio.
If your item arrives damaged, contact us within 7 days of delivery. We’ll review the situation and may offer one of the following:
- A repair
- A partial refund
- Store credit
We do not accept returns for:
- Buyer’s remorse
- Requests for a different size or color after selecting the correct option during purchase
- Incorrect addresses provided at checkout
If you have questions before ordering, feel free to reach out — we’re here to help.